We have a 14-day return policy, which means you have 14 days after receiving your items to request a return. Returned items must be received by our warehouse within 30 days from the date of receiving your items.
We only accept returns on unassembled cabinets. There are no returns for assembled cabinets. To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. Returns will incur a 25% restocking fee.
To start a return, you can contact us at email@example.com or you can contact your sales rep. Please note that returns will need to be sent directly to the manufacturer. We will provide the return address once the return is approved. The customer is responsible for all return shipping set-up and costs. Any returned product deemed unsellable will NOT receive credit.
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.
You can always contact us for any return questions at firstname.lastname@example.org
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you are missing any items, so that we may evaluate the issue and replace it. Missing items and visible damage must be reported within 7 days after receipt of shipment (you should be able to notice missing or visible damaged items at the time of delivery). If it is concealed damage, you will have 14 days after receipt of shipment. Cabinets with damaged parts should not be assembled or installed. If you do assemble or install it you are forfeiting your rights to claim for a replacement. You will be asked to send pictures of the damaged parts. Replacements will only be sent once all the products have been looked over and damage was reported for all other items as well.
Cancellations and Changes
For cancellations or changes, we must be notified within 48 hours of the purchase. You can either contact your sales rep or email us at email@example.com. Due to our turnaround time for deliveries, it is not a guarantee that your order can be canceled or changed, we reserve the right to refuse any cancelation or change. All orders canceled or changed during this period may be subject to a 25% re-stocking fee on the order. Under no circumstances should you refuse delivery as a method of return.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org